Sightings: Valentine’s Day 2011

While traditional Valentine’s Day presents like gourmet chocolates, jewelry and roses remain ever popular, here are some marketers we’ve tracked promoting unique, and often customizable, gift options.

Note: Click on any promotion graphic for a more complete view.

Assuring the gift giver that the recipient will “fall in love again and again,” an email from Apple promoted its iPad as a truly memorable gift this Valentine’s Day. Romantic images appear on three iPads, highlighting the wide selection of apps, games, movies, books and more available via the tablet. Free personalization for the iPad (“Write your own romance”) and free shipping were offered with online orders.  Options in the Apple Store’s Engraving Gallery include the upcoming holiday (e.g. “Happy Valentine’s Day. I’m all yours. And so is this.”) as well as other occasions like birthdays, congratulations and thanks.

Vitals: email, delivered 1/30/11

An email from modern decor retailer West Elm encouraged recipients to “Give from the heart” and shop for gifts “you’re sure to fall for.”  The email featured several products that all incorporate a Valentine’s Day sentiment, including frames (“Now 20% off”), eGift Cards and handmade papier-mâché heart ornaments.  The hearts for Haiti are designed in coordination with the Hand/Eye Fund which is the philanthropic outlet of Hand/Eye magazine supporting an artisans collaborative in Port au Prince, Haiti.

Vitals: email, delivered 2/2/11

Ralph Lauren took a unique approach for Valentine’s by featuring dog polos in an email with the subject: “Puppy Love & Perfect Gifts: Valentine’s Day 2011.”  Shoppers were encouraged to “Find something special for your Valentine” by clicking through to categories like Men, Women, Boys, Girls, Baby, Pup.  Deadlines were given for holiday delivery and the email offered free shipping with $195+ orders and $8 flat-rate shipping on orders under $195.

Vitals: email, delivered 2/2/11

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Rewind Paid Search Index Released for January 2011

If the holidays were marked by the return of meaningful growth in paid search, then post-holiday may long be remembered for…snow, more snow, and even more snow.  But the past month can also be credited with another type of accumulation:  more sales generated by paid search.  PM Digital’s January 2011 Rewind Index, which measures monthly paid search performance for online retail clients, shows that year-over-year revenue from this source was up 36%.  PM Digital clients achieved this growth with a 28% increase in spend.  Clicks and conversion also showed healthy increases, while average order (AOV) also continued to climb.

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Sightings: January 2011 Apparel Email Promotions

Retailers have kicked off 2011 by promoting a flurry of clearance sales and special offers via email.
Note: Click on any promotion graphic for a more complete view.

A few marketers played with the themes surrounding a new year and a fresh start.  Blair targeted shoppers looking to follow through on their New Year’s resolutions.  A quick list identified three popular goals: “look better, organize the clutter, and SAVE MONEY,” which is followed by the marketer’s 99¢ shipping offer.  While no products were shown in the email, customers can click through to the marketer’s wide range of product categories (Women’s, Men’s, Home, Pet, Jewelry, Clearance).

The subject line in an email from Boston Proper that featured its Sport collection read “New Year New You, touting, “Our new collection shows inner strength is sexy.”  A variety of swimsuits were shown in addition to promoting a sale.  Fellow women’s apparel retailer J. Jill posed the question,  “What does the hoodie of the new year look like?”  Positioned as “your true companion,” the hoodie was the only product featured in addition to a sale (up to 70% off). Continue reading

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Consumer Direct Mail List Prices – 4Q 2010 Update

While our year-end 2010 list price trending shows nominal changes year-over-year for the key categories analyzed, consumer magazines showed a slight decline in 4Q 2010. This dip reverses the upward trend tracked throughout the year, returning the average closer to what was seen at the end of 2008. The nonprofit sector and consumer goods saw a slight increase (less than 1%) following the same trend seen throughout the year.

Nonprofit Sector

Following a very stable period from 4Q 2008 to 4Q 2009 there has been a slight increase in the average base list cost among nonprofit lists on the market in 2010.  In 4Q 2010, the average base list cost for nonprofits was up $.67 in the past year to $93.03 per thousand.  As we’ve noted before, many nonprofit mailing lists are available on exchange only, but those files are excluded from this trending.

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Sightings: Year-End 2010 Nonprofit Efforts

The final months of the year saw a flurry of direct mail promotions from fundraisers as groups reached out to consumers during the traditional season of giving.  Notable MarketRelevance efforts covered below include: Castleton Ranch Horse Rescue, SEE International, Yosemite Conservancy, and SAGE.

Note: Click on any promotion graphic for a more complete view.

Castleton Ranch Horse Rescue Package Includes USPS Priority Envelope
Nonprofits often use strong, “urgent” creative to underscore not only the importance of the group’s mission, but also the time-sensitive nature of the issue at hand (e.g. “Urgent Resources Needed,” “Urgent: Holiday Meals Needed”).  A recent promotion from equestrian-focused nonprofit Castleton Ranch Horse Rescue takes urgency a step further by including a priority USPS envelope, an uncommon yet logical approach to encouraging timely response. The piece is straightforward in its presentation, with a 6-page letter in a hand-written font describing the dire circumstances surrounding a recent rescue of 80 horses.  Critical parts of the letter are underlined, including the cost of hay to feed the animals. The ask ladder underscores this by equating costs and time ($36 feeds one horse for 5 days, $216 feeds a horse for a month).  The letter ends with a reassurance to donors that the ranch is a member in good standing with the American Humane Society and the American Society for the Prevention of Cruelty to Animals.

Vitals: direct mail, delivered 12/27/10, #10 package, ask array = $36/$50/$72/$144/$216/$500/$1000/Other

SEE International Seeks the Gift of Sight
Founded in 1974, SEE (Surgical Eye Expeditions) International is a humanitarian organization that provides cataract surgeries to restore sight to blind people worldwide.  A recent SEE International package reads: “If you throw away this letter unopened, you’ll be throwing away someone’s chance at living a normal life.  Please take just a moment of your time to learn how you can change someone’s life forever.”  The two-page letter from the founder begins by recognizing the “heavy burden” the group has placed on the prospective donor.  It further spells out the organization’s mission and successes, citing the 390,000 people helped over the years.  An insert puts a face to what the organization is trying to accomplish by providing personal stories of people in India and El Salvador who underwent cataract surgery conducted by SEE.   At the bottom of the second page, the letter touts SEE’s Seal of Excellence award by the Independent Charities of America, and highlights how 97 cents of every dollar directly funds sight restoration.

Vitals: direct mail, delivered 11/15/10, #10 package, ask array = $25/$50/$100/Other

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Rewind Paid Search Index Released for December 2010

Holiday 2010 was the best season online retailers have had in several years, by all early accounts.  You may have read some of the welcome growth figures that have been released so far:  12% year-over-year from comScore, 15.4% from MasterCard SpendingPulse; those are for holiday e-commerce overall—but what about sales driven only by paid search?  The December edition of the PM Digital Rewind Index, which measures monthly paid search performance for online retailers, shows that year-over-year revenue for this source was up 47% for PM Digital clients during this most important shopping month, and that the top sales days came early in the first and second weeks.

Click here to continue reading on the PM Digital Blog.

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Channel Spotlight: 3Q 2010 Insert Media Universe Update

The current total universe of Bind In/Blow In and Package Insert Program opportunities gives us a sneak peek at marketer’s 2011 circulation plans.

While the year-end Market Trends studies are in development, below is an update through 3Q 2010 on the overall universe for PIPs and Bind In/Blow Ins. Both insert media channels can serve as critical tools in the multichannel mix for a variety of marketers.

Bind In/Blow In
Bind In/Blow Ins (inserts either bound in or loose in the pages of catalogs or magazines) provide huge reach to marketers. The vast universe, combined with their relative low cost, attracts a variety of consumer marketers, from merchandise offers (solo or continuity) to insurance and memberships.

There are 250+ Bind In/Blow In programs on the market, and the combined universe in 3Q 2010 totaled nearly 2.5 Billion, on par with 3Q 2009. There’s been a slight uptick in 3Q 2010 from the end of 2009 (up about 3%), signaling optimism by marketers in their 2011 circulation schedules.

More good news: a few consumer catalogs released new Bind In/Blow In programs, including:  A.M. Leonard, Home Trends and What on Earth.

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Sightings: New Nonprofit Efforts for December 2010

Here is a look at some recent notable fundraising direct mail promotions from MarketRelevance that effectively position their appeal by putting a particular face on the organization’s initiative or mission: Food for the Poor, Rady Children’s Hospital, Iona Senior Services, and The Eye-Bank for Sight Restoration.

Note: Click on any promotion graphic for a more complete view.

Food for the Poor Includes Timely Freemium
Catholic organization Food for the Poor recently mailed a package devoted to the group’s recent work in Haiti and its establishment of the Banana Bark program, which helps poor Haitians earn money by selling handcrafted greeting cards.  The 6.25” x 11” package reads “Handmade Cards from Haiti” and contains 5 sample holiday greeting cards made from naturally shed banana tree bark.   The enclosed letter tells the story of a young mother, Johanna Etienne, also a nurse in-training, who suffered serious head injuries and had her home and her possessions completely destroyed by the January 2010 earthquake in Haiti.  Now, her only income comes from her work making cards through Food for the Poor’s Banana Bark program in Cap-Haitien.  The reply form presents an ask ladder of $15/$20/$35/Other, along with the option to order packs of Christmas or all-occasion cards (suggested gift: $15 per pack of 10).  A separate insert details the steps in making the cards and offers a toll-free number and website to order more.  Food for the Poor has worked in Haiti since 1986.

Vitals: direct mail, delivered 11/22/10, 6.25 x 11” package, ask array = $15/$20/$35/Other

Rady Children’s Hospital Sends Lunch Bag
Rady Children’s Hospital, a pediatric health center based in San Diego, mailed a bulky, attention-getting 9.50” x 6.50” package with a lunch bag freemium.  While the free gift is noted on the exterior, the mailing is primarily dedicated to telling the story of a high school freshman diagnosed with cancer.   The back of the envelope reads “Football. Cancer and Chemo.  Not the typical life of your average 14-year-old.”  Darren, a patient who successfully fought off a tumor after being diagnosed with Mature B Cell Lymphoma, is pictured holding a photo of his football team.  The letter also points potential donors to HelpRadyChildrens.com to view photos of Darren’s teammates who honored him by shaving their heads in solidarity.

Vitals: direct mail, delivered 11/2/10, #10 package, ask array = $25/$35/$50/$100/Other

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Posted in Nonprofit | Tagged , | 1 Comment

Sightings: QR Codes

QR (Quick Response) Codes are data matrix barcodes that can be read via a reader application installed on a cell phone.  They are used to take a piece of information from a magazine advertisement, a print catalog or web page, and put it in to your cell phone.  Promotions like free shipping and discounts no doubt have the most impact on consumer response, but it is interesting to note how some  marketers are continuing to innovate with new ways to grab consumers’ attention. The following promotions from MarketRelevance were notable as they integrated these codes.

Note: Click on the barcode graphic for a more complete view.

Target
In addition to promoting its low prices, savings with in-house credit card, coupons, gift cards, ease of shopping online and of course lots of holiday merchandise, Target’s latest print book encourages recipients to “Scan Joyfully and Often” on the inside cover, and three steps explain how. Users are encouraged to download the free ScanLife app at Target.com/scan and then scan the barcodes throughout the book “for more fun surprises” (short URLs are offered next to the QR codes as an option.) The initial one on the inside cover links to Target.com’s “Christmas Deal Feed.” Two others link to videos featuring Nina Garcia and Sabrina Soto offering fashion and decorating tips. Another, located in a catalog spread dedicated to Food Network chef Giada De Laurentiis’ exclusive line of cookware, links to the chef’s Sauteed Shrimp Cocktail recipe.

Vitals: direct mail, delivered 11/25/10, 10½” x 7”, 52 pages

Eastbay
Since the summer, Eastbay sporting goods has used tags to connect recipients to exclusive video, typically behind the scenes at photo shoots with the sports stars that grace the covers of the print catalogs. Recent efforts featured Green Bay Packer Greg Jennings and basketball star for the Philadelphia 76ers, Andre Iguodala. Microsoft Tag Reader is required to read this tag, and the book directs recipients to http://www.gettag.mobi/ to download the app.

Vitals: direct mail, delivered 9/24/10, 10½” x 8”, 92 pages

As a side note, these two examples do not use the same readers, which seems potentially problematic for an end user. It will be interesting to see if a dominant QR player emerges, as users will most likely not be inclined to download multiple apps to read different types of barcodes unless there’s a sizeable incentive.

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Posted in Direct Marketing | Tagged , , , | 1 Comment

Rewind Paid Search Performance Index Released for November 2010

The online holiday shopping season has started off with a bang.  The November 2010 edition of the PM Digital Rewind Index, which measures U.S. paid search performance for online retailers, confirmed this was especially true for search marketers, who saw compelling growth in key metrics on and around Thanksgiving, Black Friday and Cyber Monday.

To put the key holiday shopping days in context, monthly data for November showed that paid search revenue was up 60%, year-over-year.  PM Digital clients achieved this growth with an increase of paid search spend of 69%.  Clicks, conversion and AOV were also up in November.

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