September 2010

5 Dos and Don’ts for the Upcoming DMA 2010 Conference

Having recently chaired the DMA Nonprofit Federation Conference in NYC, I’ve been reflecting on what makes a good conference, and that led me to think of posting some suggestions for things to do and not to do in order to ensure you get your money’s worth and justify your time out of the office at any conference, including the upcoming Fall DMA Conference in San Francisco Oct. 9-14.

Don’t Run Screaming From the Vendors:  Yes, easy to say coming from someone on the vendor side, I know.  But the next Big Idea that will improve your program will as likely come from a vendor as a colleague.  However, to maximize the use of your time, insist that any vendor you meet with be able to provide you what is unique about their product and specifically – within the first five minutes of your meeting — how it will save you time/money or improve your performance.  There was a special session at the last New York Nonprofit Conference where the sole purpose was to give commercial partners an audience with their target audience (nonprofits), and they had exactly 3 minutes to describe their product or service and its merits.  Though your next conference might not host a session like this, you can still request that kind of instant value proposition from any potential commercial partners.

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Sightings: New Nonprofit Efforts for September 2010

A look at some notable fundraising direct mail promotions from MarketRelevance: Food for the Poor, Front Range Equine Rescue, Children’s Hospital & Research Center Foundation, Citizens United Foundation, Little Shelter, and Wounded Knee District School.

Note: Click on any promotion graphic for a more complete view.

Food for the Poor Mails Crucifix Freemium
Food for the Poor recently mailed a polywrapped package devoted to the group’s work in Haiti following the early 2010 earthquake there. The 6” x 9” package reads “Your Support and Prayers are needed” and contains a crucifix freemium.   The back of the package reveals the crucifix through a cross-shaped window.  Food for the Poor is a Catholic organization dedicated to feeding the hungry around the world; it has worked in Haiti since 1986.  The enclosed letter tells the story of young Oresto, a four year old Haitian injured by the earthquake who received food and medical supplies from the organization’s Port-au-Prince feeding center.  The reply form presents an ask ladder of $6/$12/$18/$24/$36/$48/$72/$96/other, with the suggested amount of $12. This amount is described as enough money to feed four children for an entire month.

Vitals: direct mail, delivered 8/19/10, 6″ x 9” polywrapped package, ask array = $6/$12/$18/$24/$36/$48/$72/$96/other

Little Shelter: “A Great Tale to Tell” and Labels
Long Island, New York-based animal rescue and adoption center Little Shelter recently mailed a package telling the story of Gretel, a cat who was “left to die” after being hit by a car.  After being rescued from a “kill shelter,” Little Shelter brought her back to full health. She now awaits adoption by a loving home. The ask ladder of $15/$25/$50/$100/other ties each step to its impact, with $15 providing food and shelter for one animal and $100 providing full veterinary care for an animal in need.  An image of an affixed note is positioned by the reply form that says “Our average gift is about $26. If you could send $25 or more, you would help our animal companions this fall…”

Vitals: direct mail, delivered 9/7/10, #10 package, ask array = $15/$25/$50/$100/other

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2010 Online Retail Holiday Planning Preview

A look back at last year’s PM Digital Rewind report on paid search performance for retailers offers insights for planning Holiday 2010.

As the new holiday season approaches, we wanted to redirect readers to PM Digital Research’s post spotlighting the Holiday 2009 Rewind study that looked at paid search campaigns for the past holiday season, including peak periods for clicks, sales and conversion.

There are insights we can glean from 2009 performance to inform the outlook for the 2010 Holiday, but there are also other performance indicators from 2010 that shed encouraging light for this year’s holiday.  Most recently, we experienced a very strong Labor Day, and the rest of September so far, continues to show positive signs for online shopping, with paid search revenue, clicks, conversion and average order value all up.

Click here to continue reading on the PM Digital Blog.

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Sightings: Halloween 2010 Email and Catalog Promotions

If you think you’re getting too old for Halloween, think again.  Marketers have been promoting the holiday as early as July, with costumes, decorations and over-the-top tricks and treats for people of all ages, as well as pets.  As the annual night of fright revolves around sensory spooks and scares, several sellers offered supplemental videos to promote products that you have to see to believe.  Notable MarketRelevance promotions covered below include Yankee Candle, Hammacher Schlemmer, Gump’s, Chasing Fireflies, Doctors Foster and Smith, and Seventh Avenue.

A Yankee Candle Mystery
Yankee Candle’s Halloween 2010 book featured an interactive multichannel murder mystery promoting “The Boney Bunch,” a collection of ghastly candles and accessories.  Titled “The Mystery of Yankee Manor,” a Halloween wedding goes awry when the Bride and Groom are found murdered.  Four skeletal suspects are named, representing different candles in the collection - “Duffer McBone,” “Pelvis O’Ghoul,” “ Boney and Clyde,” and “Hoot Gravely.”  Clues are strewn about the catalog, as well as online and in retail locations.  A set of corresponding videos are featured on the website, revealing who dun it.  The Boney Bunch collection features an assortment of candles and candle holders ranging from $7.99 – $39.99.  A $15 discount is offered on orders of $45 or more.

Vitals: direct mail, delivered 8/10/10, 10½” x 8”, $15 off $45+ orders

A Two-Story Fright from Hammacher Schlemmer
One way to impress your neighbors and trick or treaters this Halloween is with a Two Story Inflatable Black Cat ($299.95), recently featured in an email promotion from Hammacher Schlemmer.  The email links to a short video clip of two kids frolicking around the 20′+ tall nylon structure, complete with illuminated red eyes,  fanged grin, and claws.  An assortment of other Halloween decorating ideas is also promoted, including an Animated Rising Vampire ($129.95), a Thrashing Scarecrow ($119.95) and the Vampire Fountain ($199.95), each with demo videos highlighting special effects.

Vitals: email, delivered 9/8/10

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Sightings: Fall Fashion 2010 Email and Catalog Promotions

With summer now over (spiritually if not officially), here’s a first look at some of the latest styles and trends that apparel marketers have been promoting for Fall 2010.  So far, fashion offerings have included several military and aviation inspired looks, as well as the vibrant fall colors we typically see when when the air cools down.  Notable MarketRelevance promotions covered below include Coolibar, Neiman Marcus, Crow’s Nest Trading Co., Casual Male XL, Lands’ End, NFL Shop, and Eddie Bauer.

Cool Down with Coolibar
Although the summer heat has been winding down, the need for sun protection does not.  How do you engage customers in the cooler fall months if your expertise is UV protection?   For Coolibar — a brand that offers apparel and accessories designed for sun protection – the answer is to address the need for all-season protection head-on.  A recent email with the subject line “Fall Colors Have Arrived! Year Round UPF 50+ Protection” asks recipients, “Ready for a Change?”  The email features a model wearing a wide brimmed hat and the A-Line Henley ($48).  Best-selling products are highlighted just below, including the Tropicana Sun Hat ($40), the men’s Breezeway Shirt ($68), and the infant girl’s Sun Romper ($36).

Vitals: email, delivered 8/31/10

Neiman Marcus on the Runway
Following the trend of fashion marketers tying sales more closely to Fashion Week, Neiman Marcus kicked off Paris, New York, and Milan’s Autumn/Winter Fashion Weeks with an email offering “Our Best Pieces Straight from the World’s Runways.”  The email clicks through to a page offering apparel, footwear, and accessories seen on the runway, including the Valentino Fox Fur Vest & Leather Lace Dress ($5,900 – $7,000), Jason Wu Gold Leaf Satin Sheath Dress ($2,775), and the Gucci Daisy High-Hell T-Strap Sandal ($695).  The email promotion also offers a coupon code for free shipping on any purchase with no minimum order.

Vitals: email, delivered 8/24/10, free shipping on all orders

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Direct Mail Trends for Publishers – 1st Half 2010

Our final 1H 2010 Market Trends study looks at direct mail trends in publishing (see these previous posts highlighting Nonprofits and Apparel).  It’s no surprise that the period continued to present challenges for consumer magazine publishers already struggling with rising mailing costs, shifting media channels and declining ad revenues. Still, some predictable marketing elements remain: seasonal promotion patterns are relatively unchanged, the ratio of incentivized vs. non-incentivized promotions is holding and the majority of titles use hard offers and vouchers.

Subscription Offer Analysis

Hard offers were tracked in 74% of consumer magazine promotions in 2010 YTD, up 1% since 2009. 20% of promotions in 2010 utilize a soft offer, down from 21% last year. Cash offers were tracked in 4% of promotions, down from 5% last year. 

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Seasonal Trends for Publishers in Direct Mail

Paradysz Research has released its final annual Seasonality Study, this one for Publishers.  As with the previous reports (nonprofits/fundraising and the apparel market), the 2010 Seasonality Study for Publishing attempts to answer the following:  When did publishers mail?  When did consumers subscribe?  Are there any synergies between those two trends that represent future marketing opportunities?

2009 was another tough year for many marketing sectors, although publishers faced their own unique challenges and opportunities.  On the downside, ad revenues remained soft for many and online competition continued. But, factors like a budding interest in e-readers, the public’s general interest in original news coverage and home-oriented editorial in tough times also played into the area’s strengths.

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Sightings: New Nonprofit Efforts for August 2010

A look at some notable fundraising direct mail promotions from MarketRelevance: Children’s Food Fund, Texas Public Policy Foundation, Redemptorist Office for Mission Advancement, and St. Bonaventure Indian Mission & School.

Note: Click on any promotion graphic for a more complete view.

Children’s Food Fund Mails Ngwee Package
The Children’s Food Fund mailed a #10 package with the disclaimer “Foreign Coin Enclosed.” Inside, a Zambian Ngwee coin is affixed to the letter from the CEO. The coin has an approximate value of 1/100th of a U.S. cent. The mission of the nonprofit is to provide funds to feed starving children around the world, with this particular initiative targeting hunger relief in Africa. Also included in the package is a lift note from the CEO reiterating how much a $25 donation could impact someone’s life. The ask ladder equates each gift amount to the amount of food it will provide—a $25 donation feeds 14 infant orphans for three weeks, a $50 donation delivers healthy lunches to 320 refugee children, and a $100 donation brings 490 pounds of emergency food aid to starving children.

Vitals: direct mail, delivered 7/20/10, #10 package, ask array = $20/$50/$100/Other

Preserving a Free Market Texas
The Texas Public Policy Foundation recently mailed a mission-based jumbo package stating “Can Texas Lead America Back to Freedom?” A six-page letter from president Brooke Rollins addresses the organization’s concern of President Obama and Speaker Pelosi’s “fast track to socialism.” The organization hopes to “provide the intellectual firepower to advance the free market and limit government here in Texas,” asking to raise $3.6 million this year to fund this year’s activities. The reply form offers a donor ask ladder of $100/$500/$1,000/$2,500/$5,000/Other. Each donation step has a level name, including “Patriot Level,” “Liberty Circle,” and “1876 Society.” The reply form closes with small print reading “Remember, your greatest benefit of supporting the Foundation is a better Texas.”

Vitals: direct mail, delivered 8/9/10, 9” x 12”, ask array = $100/$500/$1000/$2500/$5000/Other

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Rewind Paid Search Performance Index Released for August 2010

Paradysz Research’s digital division has just released its Rewind Monthly Index covering paid search metrics for online retail in August 2010.  Paid search metrics for PM Digital’s online retail clients in August continued to reflect positive trends for online shopping.  The PM Digital Rewind Index, which measures paid search performance for online retail marketers during the prior month, shows that paid search revenue was up 57% in August on a year-over-year basis.  This growth follows YoY increases tracked previously for June and July.  Paid search advertising spend was up in August (68%) vs. the same month in 2009, and increases were also seen in clicks and conversion metrics.  After a slight dip in June and July (-1% to -2% YoY), average order size was essentially flat in August, with growth of less than one-half percent.  CPCs continue to trend upwards.

Click here to continue reading on the PM Digital Blog.

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